If you have non-English speaking patients from Romania, this is going to be an issue. Your hospital, if it is a typical medical care facility, would have a mission and vision statement that would try to accommodate people from all four corners of the globe.
While this mission and vision statement might seem awesome and might sound good, it does bring with it a tremendous amount of logistical issues.
Not only do you have to have the proper translators, not only do you have to have signs that accommodate the most common non-English languages, you also have to have a culture of cultural sensitivity and accommodation. In other words, you’re going to have to bend over backwards.
This is easy to say. Unfortunately, just like with many other ideals in life, it’s actually quite difficult to implement.
This happens all the time. How many times have you gotten excited about a new project only to find out that you don’t have the will to do it? How many ideas have you come across that looked awesome on paper but are anything but when it comes to implementation? Welcome to the club. Great ideas happen to great people all the time but this does not automatically mean that they would know how to implement their ideas in the best way possible. Many are actually just ‘idea people’ instead of people who makes big things happen.
You have to remember that you’re dealing with infrastructure and you’re also dealing with culture. This is why it’s really important that, if you are some sort of hospital administrator, you roll up your sleeves and take the bull by the horns.
I am, of course, talking about setting in motion a comprehensive plan to get your staff culturally up to speed.
This is a simple matter of language at first. Eventually, once you see your intake patterns and you notice that your hospital actually takes in a lot of people from a certain culture, then you might want to level things up. You might want to ask them to step up and learn more about the culture of their patients.
That’s how you separate hospitals that are just going through the motions and hospitals that are truly operating to the highest global standards.
Part and parcel of this proactive approach when it comes to Romanian-speaking patients is to get your staff to sign up for curs de engleza.
These courses enable medical practitioners, regardless of their level and regardless of their experience, to know enough practical Romanian so as to deliver health care services effectively.
Make no mistake about it, you owe it to your hospital system to get this right.